Terms of service

Last Updated: July 2026

Effective Date: July 2026

Welcome to www.shopunitedfoods.in ("the Website"). This Website is owned and operated by United Foods, having its manufacturing and registered facilities at Survey No. 63.1P5, Talaja, Dist – Bhavnagar, Gujarat - 364140, India.

These Terms and Conditions ("Terms") govern your use of our Website, your account creation, and the purchase of any products listed under our proprietary brands: Nutty, Guddie, and Fivestar.

By accessing the Website, browsing our catalogue, or placing an order, you agree to be bound by these Terms, our Privacy Policy, and all applicable Indian laws. If you do not agree to these terms, please refrain from using this platform.

1. Eligibility & Account Registration

  • Age Limit: By using this Website, you represent that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

  • Account Accuracy: When creating an e-commerce account, you agree to provide true, accurate, and updated information (including name, email, and valid delivery address). You are solely responsible for maintaining the confidentiality of your account credentials and password.

  • Account Suspension: United Foods reserves the right to suspend or terminate accounts that provide fraudulent information or engage in suspicious buying behavior.

2. Product Information, Pricing, & Display

  • Perishable Goods & Accuracy: We market and sell packaged food products through our sub-brands (Nutty, Guddie, and Fivestar). While we strive to present product weights, nutritional details, and packaging images with exact accuracy, slight variations in batch colors or external packaging designs may occur.

  • Pricing Strategy: All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless specified otherwise. Shipping and handling charges will be explicitly detailed at the final checkout screen before you commit to payment.

  • Pricing Errors: In the rare event that a product is listed at an incorrect price due to a technical glitch, United Foods reserves the right to cancel any orders placed for that product and will issue a full refund to your original payment method.

3. Orders, Payments, & Security

  • Order Acceptance: Your receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right to limit order quantities or cancel orders due to stock unavailability, geographic delivery limitations, or payment verification failures.

  • Secure Payments: All online payments are securely processed through Reserve Bank of India (RBI)-authorized third-party payment gateways. We accept credit cards, debit cards, Net Banking, UPI, and verified wallets.

  • Payment Failure: United Foods is not liable for transaction failures caused by bank downtime, network disruptions, or insufficient funds on the consumer's end.

4. Shipping, Delivery, & Title Risk

  • Logistics Partners: We ship across authorized pincodes within India using trusted third-party courier services.

  • Delivery Timelines: Estimated delivery timelines provided at checkout are indicative guidelines. United Foods is not responsible for delayed deliveries resulting from force majeure events, natural disasters, state-imposed transit restrictions, or incorrect delivery addresses provided by you.

  • Risk of Loss: The risk of loss and title for the packaged food items pass to you upon our delivery of the parcel to our logistics carrier partner.

5. Cancellation, Return, & Refund Policy

Because we deal with fast-moving consumer goods (FMCG) and perishable food items, our return policy is tightly structured to maintain hygiene and health safety standards.

  • Order Cancellations: You can cancel your order free of charge only before the order status shifts to "Dispatched" or "Shipped". Once dispatched, cancellations cannot be processed.

  • No General Returns on Food: Due to the perishable nature of food items, we do not accept returns based on personal taste preferences or change of mind.

  • Damaged or Tampered Shipments: If your parcel arrives torn, severely crushed, tampered with, or expired, you must report it to us within 48 hours of delivery at info@unitedfoodsindia.com.
    Mandatory Requirement: To process a replacement or refund for damaged goods, you must provide clear photographic or unboxing video evidence showing the damage alongside the retail invoice.

  • Refund Processing: Approved refunds will be credited back to the original bank account/payment wallet within 5 to 7 business days, depending on your banking institution's processing cycles.

6. Intellectual Property Rights

All content displayed on www.unitedfoods.store, including logos, website layouts, imagery, graphics, text, and the brand names United Foods, Nutty, Guddie, and Fivestar, are the exclusive intellectual property of United Foods and are protected under Indian Copyright and Trademark laws.

You are strictly prohibited from copying, reproducing, modifying, or using our digital assets for commercial purposes without our express written consent.

7. Limitation of Liability & FSSAI Standards

  • FSSAI Compliance: United Foods manufactures and packages all food items under strict adherence to the standards set by the Food Safety and Standards Authority of India (FSSAI).

  • Allergy Warning: Consumers are requested to carefully read the product packaging labels, ingredient lists, and specific allergen declarations (e.g., traces of nuts, dairy, or gluten) prior to consumption. United Foods shall not be held liable for adverse allergic reactions resulting from consumer negligence.

  • Maximum Liability: To the fullest extent permitted by law, the maximum liability of United Foods to you for any dispute arising from a transaction on this website shall not exceed the total monetary value paid by you for that specific order.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be interpreted, construed, and governed in accordance with the laws of the Republic of India. Any legal disputes, claims, or proceedings arising out of transactions on www.unitedfoods.store shall be subject to the exclusive jurisdiction of the competent courts located in Bhavnagar, Gujarat, India.

9. Consumer Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, United Foods has established a dedicated consumer desk to handle product quality or platform complaints.

  • Company Name: United Foods

  • Postal Address: Survey No. 63.1P5, Talaja, Dist – Bhavnagar, Gujarat - 364140, India

  • Customer Support Email: info@unitedfoodsindia.com

  • Customer Care Helpline: +91 99251 22110

Implementation Tips for the Live Store:

  1. Link in the Footer: Keep the hyperlink to these "Terms and Conditions" permanently visible in your website footer alongside your Privacy Policy and Shipping/Refund policy pages.

  2. Checkout Integration: Ensure there is a small disclaimer near the final "Place Order" button that reads: "By clicking Place Order, you agree to our Terms and Conditions and Return Policy."